Privacy & Cookies Notice

Healing Rooms England & Wales  (“we”) have obligations under the General Data Protection Regulation (“GDPR”) to ensure that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, to whom the information is disclosed and what safeguarding measures are in place to protect their information.

The only personal information we retain about people outside our organisation comprises email addresses and other contact information provided to us by the individual enquirers (“Enquirers”). We keep that personal information solely for two purposes – to respond to queries and for inclusion on our mailing list, if Enquirers have requested such inclusion.  The only exception would be if the Enquirer were to enter into any financial transaction with us (for example the purchase of goods) in which case we may be required to maintain a complete record of the transaction for audit purposes including any statutory requirements of Her Majesty’s Revenue & Customs.

When we respond to queries we do so to the same email or postal address from which the query was received.  Unless instructed otherwise, we will keep such addresses and contact information for six months from the date of resolution of the initial query in order to address any further matters arising. The only exception would where a financial transaction was involved in which case we may be required to maintain the Enquirers’ personal information for an extended period for statutory audit purposes. This could be for a period of up to seven years from the transaction date.

We may create and update a mailing list for Enquirers who have expressed an interest in the work of the organisation. The personal information of Enquirers would be retained for the purpose of distributing news and prayer updates, provided we had received the Enquirers’ prior consent.  Enquirers may unsubscribe at any time from receiving further news-related emails via the “Unsubscribe” link.

We do not share the personal information of Enquirers with any third parties for any reason. Enquirers’ personal information if received in paper form is maintained securely in locked cabinets in our UK head office but is more usually stored electronically on encrypted, password-protected computers.

Enquirers have the right at any time to request the deletion of their personal information.  Any request for the removal of personal information or any enquiry relating to the personal information being held about Enquirers or any complaint concerning personal information held by us should be made to the National Administrator by email at or through the contact form on this website.


Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.


We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Purpose

Session cookie. Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket.

Expires after you close your browser.


Session cookie. Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket.

Expires after you close your browser.

[Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies]

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

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Phone: 01234 567 890

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